FleetReach · Support
Shipping & Delivery
Shipping, delivery and pickup are arranged directly with the vendor. FleetReach Marketplace does not ship products or manage delivery.
The vendor’s shipping policy and the transaction terms you agree with them apply to your purchase.
Confirm the details before purchasing
Review the vendor’s storefront and ask for any missing information. Delivery options can vary by product and destination.
- Shipping or delivery area, available services and pickup locations.
- Shipping charges, handling fees and any special freight or unloading requirements.
- Stock availability, dispatch timing and estimated arrival date.
- Tracking arrangements and the process for delivery problems.
Arrange pickup with the vendor
Confirm the pickup address, opening hours, collection time and any equipment or vehicle requirements before traveling. A listed location does not guarantee an item is ready for collection.
Tracking, delays or damage
Contact the vendor for tracking updates, delayed or missing shipments, incorrect items or transit damage. Keep your order records and, where relevant, photos of the packaging and goods. Follow the vendor’s instructions and applicable reporting deadlines.
FleetReach cannot reroute shipments, arrange replacements or reimburse shipping costs. If you suspect fraud or misleading conduct, you can also report it to us.
Can’t find a shipping policy?
Ask the vendor before purchasing. Missing shipping information does not mean free delivery or a guaranteed delivery date. Keep a copy of the arrangements you confirm.