FleetReach · Support
Returns & Refunds
Returns and refunds are handled directly by the vendor. FleetReach Marketplace does not process product returns or issue refunds.
Eligibility, deadlines, fees and refund arrangements follow the vendor’s return policy and your agreed transaction terms, subject to applicable law.
Review the return policy first
Read the vendor’s policy before buying and confirm how it applies to the specific item.
- Whether returns are accepted and any exclusions for installed, used, electrical or special-order parts.
- The request deadline and required condition, packaging and proof of purchase.
- Any restocking fees and responsibility for return shipping.
- How inspections, exchanges, refunds and any core returns are handled.
Request a return from the vendor
Contact the vendor with your order or invoice reference, the item and the reason for the request. Obtain authorization and the correct return instructions before shipping anything back.
Do not send products to FleetReach’s contact address. FleetReach does not receive or inspect returned goods.
Follow up on a refund
Ask the vendor about the refund amount, method and expected timing. Keep the return authorization, tracking information and your communications. FleetReach cannot approve a refund or reverse a payment made to a vendor.
Missing policy or unresolved concern?
A missing return policy does not mean that returns are accepted. Clarify the terms before purchasing. If a problem arises, contact the vendor first. You can separately report suspected fraud or platform misuse to FleetReach; a report does not initiate a return or guarantee reimbursement.